Performancecatalog.com

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How do I return an item?

Refund/Return Policy:

 

Before returning an Item to us, you Must Call Customer Service for an RA #. This number should be noted on the Return Package. Please note that Original Product Packaging must be in New Condition. Damaged Packages will be left to the discretion of our Returns Department.

 

Original sales receipt must accompany returns.

 

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

 

         -without showing signs of wear or damage in any way

         -original packaging must be included in undamaged condition

         -within 7 calendar days of the delivery date (after 7 days no returns are allowed)

         -must not be a special order or a custom order

         -unless noted that it cannot be returned or has a different return  policy time period other than that 7 days noted in that item's  particular item description.

 

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

 

Refunds are contingent upon inspection of item(s) once we receive it.

 

There is a 20% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

 

Customer is responsible for all shipping costs if seller is not at fault.


Contact Information:
Performance Catalog
1241 Stirling Rd, Unit 112
Dania Beach, FL  33004
Customer Service:  954-537-3137

 

 

Please contact customer service for more information on returning an item. Thank you.